As we step into May 2026, we’re excited to introduce the latest feature enhancements and operational improvements launched throughout April 2026. This month’s updates are designed to help merchants sell smarter across every channel by improving retail operations, streamlining workflows, and enhancing customer engagement across online and offline touchpoints.

From smarter membership management and enhanced POS capabilities to social commerce improvements and marketplace optimization, these updates are built to support growing businesses in delivering smoother shopping experiences while operating more efficiently.

Let’s take a look at what’s new this month.

What’s New in April 2026?

1. [POS] Instant Return, Exchange & Refund Handling with SiteGiant POS Order Return

Managing product returns is now faster and more flexible with the new SiteGiant POS Order Return feature.

Merchants can now instantly process returns, exchanges, and refunds directly at the retail counter, helping improve customer service while simplifying daily retail operations.

Key Highlights:

• Process returns in just a few clicks
• Decide whether returned items should be restocked
• Add exchange items during the return process
• Automatically generate refund summaries
• Improve inventory accuracy during return handling

 

This enhancement helps reduce operational errors while delivering a smoother retail experience for both staff and customers.

2. [Customer] Smarter Membership Management with the New Member List

Managing memberships is now easier with the introduction of the new Member List page.

You can now instantly view customers with active memberships in a dedicated and organized interface without manually filtering through the full customer list.

Additional Enhancements:

• Control column visibility
• Drag & drop column arrangement
• Pin important columns
• Reset layouts anytime

These enhancement helps merchants:

• Manage members more efficiently
• Improve visibility across membership data
• Deliver better customer experiences
• Save time during daily operations

Feature Enhancements You Need to Check Out

1. [POS] Powerful New Enhancements for SiteGiant POS

We’ve introduced several new enhancements across SiteGiant POS to improve product management and retail workflows.

a) Expandable Product Variants

Product variants are now expandable, allowing merchants to quickly review pricing and stock availability for each variant.

b) Variant Sequence Sorting

Variants can now be sorted by sequence to maintain consistent product display order across the POS App and product detail pages.

c) Independent Image Management

Main product images and variant images can now be managed separately, providing greater flexibility for product presentation.

d) Weight & Dimension Support

Weight and dimension fields are now supported for products with or without variants to improve fulfillment accuracy.

e) Welcome Vouchers

Welcome Vouchers are now supported in SiteGiant POS, helping merchants attract first-time retail customers and encourage purchases.

2. [Marketplace] TikTok Pre-Order Support for Better Demand Management

TikTok merchants can now enable pre-order functionality for products, allowing greater flexibility in managing inventory and customer demand.

Merchants can now:

• Set pre-order periods from 3 to 90 days
• Capture sales before stock arrives
• Better manage product launches and high-demand items
• Improve inventory planning

 

This enhancement is especially useful for:

• Fashion launches
• Seasonal campaigns
• Limited edition products
• Trending items

3. [Marketplace] Prevent Listing Errors with Lazada Listing Enhancements

Managing Lazada product listings is now easier and more accurate. The latest Lazada Listing enhancement helps merchants detect missing mandatory variant information before saving products, reducing listing submission errors and improving listing accuracy.

The system now:

• Detects missing mandatory variant information
• Provides clearer reminders before saving
• Improves listing completeness
• Helps reduce listing issues caused by category rule updates

 

This enhancement is especially helpful for merchants managing large product catalogs across multiple categories.

4. [Webstore] Bring More Engaging Instagram Content to Your Webstore

Instagram Feed helps merchants showcase their latest Instagram content directly on their webstore, creating a more dynamic and connected shopping experience for customers.

With the latest enhancement, Instagram Feed now supports video media types in addition to static image posts. This allows merchants to create a more interactive storefront experience while showcasing campaigns, product highlights, and brand content more effectively.

Merchants can now:

• Display Instagram video content directly on their webstore
• Create a more engaging storefront browsing experience
• Showcase campaigns and product highlights more dynamically
• Strengthen brand presence through social content integration

 

This enhancement helps businesses better connect social content with their webstore experience, encouraging stronger customer engagement and brand interaction.

5. [Order Processing] More Flexible Shipment Scheduling with Auto Arrange Shipment Timeslots

We’ve added new scheduling timeslots to Auto Arrange Shipment settings, giving merchants more flexibility when planning daily shipment operations.

With additional scheduling windows now available, businesses can better organize fulfillment workflows, improve processing efficiency, and manage shipment arrangements more smoothly throughout the day.

This enhancement helps merchants streamline operational planning while maintaining a more consistent fulfillment process.

6. [Settings] Multi-language Excel Import & Export

Managing operational data across multilingual teams is now more convenient with the new Excel Import & Export Language enhancement.

Merchants can now import and export Excel files in:

• English
• Simplified Chinese
• Traditional Chinese
• Thai

 

This enhancement applies across multiple operational modules including:

• Products
• Inventory
• Purchase Orders
• Stock Transfer
• Customer Return & Refund

 

This helps improve workflow efficiency for businesses operating across different regions and languages.

Additional Workflow & Operational Enhancements

We’ve also introduced several smaller enhancements to improve operational flexibility and workflow efficiency.

Checkout Settings

Merchants can now customize billing address fields during checkout for better control over customer information collection.

Invoice Template

Invoice templates now support sequential item numbering for improved readability and document organization.

April’s latest feature enhancements reflect our continued commitment to helping merchants simplify operations, strengthen customer engagement, and scale more efficiently in an increasingly connected commerce landscape.

Stay tuned for more innovations as SiteGiant continues to empower businesses with smarter omnichannel solutions.

The post April 2026: New Features and Enhancement Updates appeared first on SiteGiant.

As we enter April 2026, we are highlighting the high-impact system updates deployed in March, designed to keep you ahead of the rapidly evolving eCommerce landscape. These enhancements prioritize two core pillars: absolute operational autonomy for your internal teams and a seamless, frictionless journey for your customers. By optimizing daily workflows and expanding backend flexibility, these tools empower you to maximize efficiency and scale with ease.

Let’s take a look at what’s new and how these improvements can support your business growth in 2026.

Feature Enhancement You Shouldn’t Miss

1. [App] Enhanced Affiliate Program Summary Dashboard and Transaction Tracking

Running an affiliate program to boost sales? Good news.

We have enhanced the Affiliate Program to provide both merchants and partners with granular transparency into earnings and payout tracking. These enhancements help you to easily monitor commissions and sales generated through affiliates, making commission tracking easier.

a) New Affiliate Summary Dashboard

 

The new Affiliate Summary Dashboard provides a clearer overview of affiliate performance, making it easier to monitor commissions and sales generated through affiliates.

From merchant perspective:

From affiliate perspective:

b) Improved Transaction Tracking

Transaction History is now separated into Transaction and Payout tabs to make commission tracking clearer.

 

From merchant perspective:

From affiliate perspective:

2. [App] Automated Tax Sync: QuickBooks

Manually keying in sales channel tax is inefficient and error-prone—it can lead to overstated revenue and even audit penalties. We hear you. Check out the enhancement of automated tax reconciliation for Quickbooks.

*Note: This is an Add-On App

 

a) You can now designate specific sales channels as tax-inclusive, ensuring that all synced orders are automatically reconciled with the correct tax treatment. This update eliminates manual adjustments and ensures total financial accuracy across your multi-channel ecosystem.

b) With our newly added Status column in Shipping Matching, you can now toggle the QuickBooks sync for specific sales channels on or off. This added flexibility makes it easier than ever to match your shipping data to your accounting needs without manual work.

3. [App] Shopping App Enhancement - Added Xiaohongshu social widget & product image enhancement

Check out the latest enhancements for the Shopping App

*Note:

i. Only available for OMO Business Plan and above

ii. Please be reminded to update to the latest version (v1.0.92)

 

a) Xiaohongshu Social Widgets

Xiaohongshu is now available on the Social Widgets dock, facilitating a seamless transition from your Shopping App to your brand’s social profile. This strategic addition amplifies your cross-platform presence and fosters deeper customer engagement.

Learn more about How To Add Social Widgets To Your Webstore.

b) Product Image Enhancement

We’ve improved how product images are displayed to create a smoother shopping experience.

 

(i) Zoom In on Product Images

Customers can now click on product images to zoom in for a clearer view.

 

(ii) Swipe Between Images

Easily swipe left or right to browse through multiple product images.

(iii) Clickable Cart Images

Images in the cart are now clickable, allowing customers to quickly navigate back to the product detail page.

4. [Inventory] Stock Movement Major Upgrade

Easily track stock quantity changes with the improved view

Our Stock Movement feature just got a major upgrade. Now, you can track and review inventory in multiple languages, tailored to your account settings. Paired with a cleaner, modernized interface, managing your stock is faster and more convenient than ever. Get the visibility you need, exactly how you want to see it.

5. [Customer] Advanced Customer Tracking

Are you having trouble tracking customer loyalty points and managing customer details to boost loyalty? We’ve introduced several enhancements in customer management, allowing you to identify customers through their Membership ID and track loyalty points that are about to expire.

 

a) Membership ID Visibility

Membership ID is now available in both the Basic Info and Loyalty Points export file, making it easier to identify and track customers.

*Note: Only available for OMO Pro plan and above

 

Batch Edit:

Loyalty Points:

b) Points Expiry Filter

You can now filter customers whose loyalty points are expiring within the next 30, 60 or 90 days. This helps you take action before points expire and improves customer retention.

*Note: Only available for OMO Essential plan and above

c) Auto Uppercase for Customer Signup

When customers sign up on your webstore, fields like First Name, Last Name, Company Name, Address and Customer Attributes can automatically be converted to uppercase. This ensures your customer data stays neat and organized with consistent data formatting.

6. [Marketplace] Customize Your Shopee Rating

Looking to boost trust on your webstore? Now you can sync your Shopee reviews by rating to your webstore. Take control of your Shopee reviews like never before!

 

a) Sync Review by Rating

We’ve added a brand-new Sync Review by Rating setting, so you can decide which Shopee review ratings to pull and sync back into your system. All rating levels are enabled by default. Keep in mind, this filter applies only to reviews pulled from the next sync onward.

b) New Filter UI

Experience an enhanced Filter UI for improved usability.

Check out these new features in SiteGiant today, and stay tuned for more updates.

The post March 2026: New Features and Enhancement Updates appeared first on SiteGiant.

As we step into March 2026, we’re recapping the powerful system updates launched in February to help you outpace the fast-moving eCommerce market. These enhancements were built with two goals in mind: total operational control for your team and a frictionless experience for your customers. From streamlined daily workflows to increased backend flexibility, these updates empower you to work smarter, not harder.

Let’s take a look at what’s new and how these improvements can support your business growth in 2026.

What's New in February 2026?

1. [Inventory] Now You Can Update Rack Capacity

Maximize your warehouse with new rack capacity support

 

To help you master space optimization in 2026, we’ve introduced Rack Capacity in CBM (Cubic Meters).

Remark:

(i) The system automatically calculates Occupied Volume based on the total of each Item Volume x Quantity.

 

*Note: Kindly update the dimensions of all inventory items to ensure the Occupied Volume can be calculated accurately.

 

(ii) Get rack recommendations when assigning new racks to your inventory items

(iii) The system will provide rack recommendations during Stock Adjustment, Stock In and External Stock Transfer to ensure better space utilization and more organized storage.

 

*Note: Rack recommendations are available for Stock In (P.O.) and External Stock Transfer in the latest version of SiteGiant ONE App v2.2.86.

2. [Inventory] Item Vendor Management for Supplier SKU

Stay organized with vendor-specific item details for smoother purchasing

 

You can now link each inventory item to multiple vendors, making it easier to manage their supplier SKUs and costs in one place.

 

When creating purchase orders, items will automatically follow the preset vendor details, thus minimizing manual edits and improving accuracy.

Remark:

(i) The new Item Vendor Assignment Excel makes it easy to bulk assign multiple vendor details, saving time when managing large inventories.

(ii) A new Filter By Vendor option has also been added for you to export each type of Excel file based on the item vendor.

Feature Enhancement You Shouldn’t Miss

1. [Order Processing] Speeding Up Your Order Processing

When orders start rolling in, the priority is to keep your order processing fast and efficient. As so, we’ve introduced several new enhancements to speed up your overall order processing workflow.

a) “Delivery Option Filter” is now supported by TikTok Orders 

 

We’re making it easier to manage your TikTok orders with improved filtering options, so you can quickly find and process orders based on delivery preferences.

b) “Ship By Date” is now supported by Webstore and others

 

If the Order Delivery Date App is enabled, the Ship By Date will align with the selected delivery date, ensuring your fulfillment schedule supports the promised delivery timeline.

2. [Webcam ParcelGuard] Webcam ParcelGuard Tracking Visibility Upgraded

Camera feed preview settings are now available on Webcam ParcelGuard to enhance tracking visibility and operational transparency.

Order Fulfillment Assistant Preview:

3. [Webstore] Customize Your Headline Rotator

Make your Headline shine with different Text Types and Transition Speeds

 

Easily create dynamic and eye-catching headlines for your store! Customize your headlines with single or multiple text types, choose from a variety of fonts, and control transition speeds to make your promotions stand out.

Check out these new features in SiteGiant today, and stay tuned for more updates.

The post February 2026: New Features and Enhancement Updates appeared first on SiteGiant.

As we step into February 2026, let’s recap the key system updates launched in January. These new enhancements are designed to help you manage your operations more efficiently, work smarter, and stay ahead in the fast-moving eCommerce market. From improving daily workflows to giving you better control and flexibility, these updates aim to create a smoother backend experience for your team — and a better shopping experience for your customers.

Let’s take a look at what’s new and how these improvements can support your business growth in 2026.

What's New in January 2026?

1. [App] New 'AI Business Insights' Turns Your Sales Data into Clear, Actionable Growth Signals

We’re excited to introduce AI Business Insights, a powerful new app designed to transform your sales data into clear, actionable insights. Instead of manually analyzing reports, the system now helps you quickly identify trends, spot potential issues, and uncover growth opportunities — all in one place.

There are 3 main reports available in this app:

i. Today Snapshot:
Get a quick overview of today’s sales performance

ii. Sales Insight:
Analyze trends and identify opportunities

iii. Orders Breakdown & Forecast:
Understand order patterns and plan ahead

Feature Enhancement You Shouldn’t Miss

1. [Orders] Future-Dated Manual Orders Now Supported

Under the Add Manual Order function, you can now create orders with a future date. This enhancement enables the system to deduct sellable stock in advance, helping you reserve inventory early and avoid overselling.

2. [Inventory] Create Kits in Bulk Using Excel Import

You can now create kits via Excel import, allowing you to upload and set up multiple kits in bulk — saving time and streamlining your inventory setup process.

3. [Inventory] Flexible Scanning Made Easy for Items with Multiple UPCs

With the latest enhancements, you can now assign multiple UPCs to a single item, enabling smoother scanning and faster order fulfillment across your operations.

Remark:

i. Each item must set one Primary UPC, which will be displayed in AWB with Item List, Picking List, Packing List and Invoice.

ii. The new Item UPC Assignment Excel makes it easy to bulk assign multiple UPCs, saving time when managing large inventories.

iii. Scanning any UPC associated with an item across Order Fulfillment Assistant, Smart Fulfillment, ScanNPrint, SiteGiant ONE and SiteGiant POS will be recognized correctly.

4. [Webstore] Customers Can Now Request Order Returns Directly from Your Webstore

A new setting has been added to your Webstore, allowing customers to submit order return requests directly through your webstore. This enhancement reduces the need for manual support handling, helping you manage returns more efficiently while streamlining the overall return process.

*Note:
i. This setting is enabled by default and can be disabled if not needed.
ii. When Turn OFF: customers will not be able to request returns on the webstore and must submit return requests manually.

5. [Webstore] Advanced Search Enhancements to Improve Product Discovery

An “Advanced Search” option has been added to the header search bar and the product search results page, enabling customers to find products faster and more efficiently.

6. [Webstore] Display TikTok and Xiaohongshu Logo in Your Webstore to Boost Brand Visibility

i. Xiaohongshu (RedNote) has been added to the Social Media Links settings, enabling you to direct customers straight to your Xiaohongshu profile.

ii. A new Xiaohongshu (RedNote) social media icon is now available in the Webstore Header & Footer when Social Media setting is enabled.

iii. The Social Widgets App now supports additional social media links: TikTok and Xiaohongshu (RedNote).

7. [Sales Channels] New Authorization Method for Connecting Your Shopify Channel

In line with Shopify’s latest platform changes, the authorization method for connecting Shopify channels to SiteGiant has been updated.

New Authorization Method

Shopify has introduced a new authorization method via the Shopify Developer Dashboard. Moving forward, this will be the default and recommended way to authorize new Shopify channel connections with SiteGiant.

*Note: Starting 1 January 2026, Shopify no longer allows the creation of new Legacy Custom Apps, which was previously used to authorize Shopify channels.

8. [Settings] Full Control Over Data Display Across Key System Pages

With the latest update, we’ve improved the way you view and manage data in the system — giving you greater control and clearer visibility across your daily operations.

With this update, you can:

– Control column visibility

– Drag & drop to reorder columns

– Pin columns to the left or right (maximum: 3 columns)

– Reset to default anytime

*Note: This update is applicable for Webstore Listing, All Inventory Items & Customers page

i. Webstore Listing

New Columns: Cost, Brand, Total Sold, Weight, Dimension and Product Status

ii. Inventory Items

New Columns: UPC, Cost, Brand, Category, Weight, Total Sales Quantity, Allocated Stock, Non-Sellable Stock, Non-Sellable Allocated Stock, Campaign Reserved Stock, Reserved Stock, On Hold Stock and Stock Status

iii. Customers

New Columns: Newsletter and Referral Code

9. [Settings] Import and Export Files in Your Selected Language for Greater Clarity

With this latest enhancement, you can now select your preferred language for import and export files, ensuring greater clarity and accuracy when managing your data.

*Note: This feature is currently available only on the All Orders page (Export Orders & Batch Create)

Supported languages:
– English
– 中文（简体）
– 中文（繁体）
– Thai

10. [Email] Set Your Own Email Address as the Sender for System Emails

With the latest enhancements, you can now set your own email address as the sender for system emails. This gives you greater control over your brand communication and ensures emails are sent directly from your business domain.

11. [Quotation] Get Email Notifications for Webstore Quotation Requests

With this latest enhancement, you can now configure the system to send email notifications to your store email whenever a customer submits a quotation request through your Webstore — ensuring you never miss a potential sales opportunity.

12. [POS] Supports Product Search by UPC

With the latest enhancements, you can now search for products by UPC, improving operational efficiency and streamlining the checkout process.

Check out these new features in SiteGiant today, and stay tuned for more updates.

The post January 2026: New Features and Enhancement Updates appeared first on SiteGiant.

We’re thrilled to introduce the latest system enhancements launched in September and October 2025 — designed to simplify your eCommerce processes and enhance the customer journey. With the new feature, smoother workflows and a more intuitive interface, these updates empower your business to operate more efficiently than ever. Let’s explore what’s new.

What's New in September & October 2025?

1. [Inventory] New 'On Hold Stock' Enhances Inventory Accuracy with Automatic Stock Hold for Expired Items

Keeping track of items with expiry dates can be challenging, especially when managing large inventories. To simplify this, we’re introducing the new “On Hold Stock” feature in Inventory Item, which automatically restricts expired batches from being sold — ensuring your inventory records stay precise and reliable.

i. How the On Hold Stock Works
For example, if today is 14/10/2025, any item batch that expires on 14/10/2025 will be automatically put on hold by the system at 12:00 AM.

NOTE: The On Hold action can only be performed automatically by the system. If you manually set the expiry date to today’s date or any earlier date, the batch will not be automatically placed on hold.

ii. What Happens When Item Batches Become On Hold?

a. Sellable Stock Deduction
When an item batch becomes On Hold, its quantity will be deducted from Sellable Stock, preventing further sales. The deducted quantity will then be added to On Hold Stock.

Sellable Stock (68) = Stock On Hand (104) – Non-Sellable Stock (6) – On Hold Stock (30)

b. Smart Fulfillment & Pick List Behavior

Expired On Hold batches will not be recommended in the Smart Fulfillment App or Pick List. The system will instead show the next available batch from the highest priority rack within the picking zone. If none are available, it will move to the next rack in sequence, keeping the expired batch last in line.

For Example:
Inventory Item Details – Fruit Drink – Orange

The picking zone for this item is Rack A01-2, and since the batch 2025-10-13-A01-2 has expired, the system will automatically show Rack A01-1, which is the highest priority rack with available batch quantity.

c. Stock Deduction Priority:

Picking Zone > Rack Sequence > Batch Sequence

On hold expired batch will always have the least priority, even if it is under picking zone rack or under higher rack / batch sequence.

2. [Fulfillment] New 'B2B Order Fulfillment Assistant' Simplifies B2B Packing with Flexible Shipment Splitting

We’re excited to introduce our latest feature – the B2B Order Fulfillment Assistant, designed to streamline your B2B packing process. With this enhancement, you can now split shipments directly in the Order Fulfillment Assistant (OFA) even after shipments have been arranged.

This feature currently supports Webstore, Client Channel, SitGiant POS, Open API, Social Commerce, Shopping App and WooCommerce Order.

How It Works

Example: 

An order contains 6 items in total, and each box or parcel can pack a maximum of 2 items.

1. When you scan 2 quantities of the items, the system will trigger a “Pack Package” button.

2. Click the “Pack Package” button, then enter a new tracking number and courier company. You may reuse the same tracking number and courier if necessary.

3. The 2 scanned items will be packed into a new package with the assigned tracking number and courier company.

4. The remaining items will stay in the original package until they are scanned and packed into another box or parcel.

3. [Fulfillment] New 'Picking Bin' Feature Boosts Warehouse Picking Efficiency

We’re glad to introduce the new Picking Bin feature, which allows you to create unique codes for each picking bin. This helps prevent order mix-ups between trolleys and ensures full traceability throughout the picking and packing process.

 

Note: This Picking Bin function is only applicable for orders that are fulfilled using Smart Fulfillment Mode 2.

i. You can create bins individually or in bulk by setting a prefix and quantity.

4. [Marketing Center] New 'Membership & Group Pricing' Lets You Set Special Product Prices by Membership Tier

Membership plays a vital role in building a successful business. It strengthens the connection between your brand and your customers, encouraging loyalty and long-term engagement. With flexible pricing options, you can now set special product prices based on either customer groups or membership tiers — giving you greater control to reward loyal customers and tailor your pricing strategy for maximum impact.

Remark:

The Membership & Group Pricing feature was previously known as Customer Group Pricing.

1. Before setting up the pricing, choose whether to apply it based on either Customer Groups or Membership Tiers.

2. Once you switch this setting, any ongoing or upcoming promotions will be automatically marked as expired. You will then need to create or duplicate promotions under your selected option — Customer Groups or Membership Tiers.

5. [App] New 'Microsoft Dynamics 365 Sync' Enables Effortless Transfer of Order Data

We’re glad to introduce the new Microsoft Dynamics 365 Sync feature, which enables you to seamlessly sync your ERP orders with Microsoft Dynamics 365 Business Central (D365 BC), ensuring accurate records and streamlined business workflows.

Key Functions:

• Sync ERP order to D365 BC as Sales Order
• Item, Customer, and Shipping Matching
• D365 settings page for Sales Order Preset & API Sync

Essential Feature Enhancements You Need to Check Out

September 2025

1. [Inventory] Flexibly Adjust Stock Push Quantity with 'Stock Sync Rule'

You can now adjust stock push quantity by percentage and add virtual stock for a group of items that sync across multiple marketplaces. With this latest enhancement, you’ll enjoy more flexibility and precision in managing your stock levels — ensuring smoother operations, reduced overselling, and better control across all your sales channels.

Formula:

Sellable Stock × Percentage (%) + Virtual Stock = Actual stock synced to marketplaces

Stock Sync Flow:

Here’s the new priority sequence:

(i) Smart Stock Sync – If enabled, stock will be allocated based on our algorithm.

(ii) Stock Sync Rule – If Smart Stock Sync is not turned on, we’ll use the stock rules you’ve set.

(iii) Sales Channel Settings – If neither is set, stock will sync according to each sales channel’s settings.

2. [Inventory] Easily Manage On-Hold Stock by Performing Adjustments or Releasing It

The On Hold Stock feature automatically restricts items from being sold, such as those with expired batches. Once you have on-hold stock, you can manage it by either performing a Stock Adjustment or Releasing the stock.

1. Stock Adjustment

 

On the inventory item page, click the Stock Adjustment icon to perform an adjustment. When you adjust on-hold stock, the updated quantity will be reflected in the On Hold Stock column.

2. Release Stock

a. From Inventory Item Page

You can release stock directly from the Inventory Item page by clicking the “Release” button. Once released, the on-hold stock quantity will be added back to Sellable Stock, and removed from the On-Hold Stock section.

b. From Batch Report

 

Alternatively, you can release stock via the Batch Report.

If multiple batches of on-hold stock are available, you may perform a Bulk Release Batch action.

3. [Webstore Listing] Wholesale Pricing Can Now Be Applied Based on Membership Tiers

Managing wholesale prices just got more flexible! You can now apply wholesale pricing based on either membership tiers or customer groups. This enhancement helps you create more personalized pricing strategies and strengthen member loyalty.

Remark: Wholesale pricing can only be applied to one option at a time — either membership tiers or customer groups.

For merchants who wish to switch existing wholesale prices from customer groups to membership tiers, there’s no need to recreate the wholesale prices manually. Simply map your customer groups to the corresponding membership tiers to retain your current wholesale pricing.

This Wholesale Pricing by Membership Tiers feature is now supported across Webstore, SiteGiant POS, Shopping App and Smart Salesman App.

4. [Webstore] Freely Choose Whether to Show or Hide Blog Post Author Name

Previously, the Author Name on every blog post was fixed — which could limit how you present your content publicly.

With this latest update, you now have the flexibility to decide whether to Show or Hide the blog post Author Name. Choose to display it as your “Username” or simply as “Admin”, depending on how you want your blog to appear to your readers.

5. [Webstore] Gain the Ability to Control Which Customer Groups Can View Your Blog Posts

Deliver the right message to the right readers. With this update, you can now decide which customer groups are allowed to view your blog posts — enabling you to share more targeted, relevant, and impactful content with each audience segment.

*Remark:

i. If the customer group field is left empty, the blog post will be visible to all customers.

ii. This setting applies only to the Webstore channel. Customer Group cannot be set when the Shopping App channel is selected.

6. [SQL Accounting] Control Shipping Fees in Sales Invoice Sync for SQL Accounting

As part of the latest enhancement, we’ve introduced a new “Status” setting that allows you choose whether to include the shipping fee line item when syncing Sales Invoices to SQL Accounting. This improvement provides greater flexibility in managing your order records according to your business needs.

7. [SiteGiant POS] Added Support for a New Printer Model

As part of the latest enhancement, SiteGiant POS now supports the POSWARE PP-M8 printer model, providing greater compatibility and flexibility for your Point-Of-Sale operations.

*Reminder: Please be reminded to update to the latest version (V1.6.51)

October 2025

1. [Webstore] New Email Notifications for Orders Ready for Pickup

With the latest enhancements, when a pickup order is marked as “Ready to Pickup”, the ERP system will automatically send the “Order Ready to Pickup” email notification to remind customers to collect their orders.

Email Template Setting

You may use the default email template or customize it according to your preference.

i. On the Order Detail page, when an order is marked as “Ready to Pickup”, you can choose whether to notify the customer. If you do not wish to send a notification, enable “Do Not Notify Customer”.

ii. On the Order Processing Page, when an order is move to “Pending Pickup”, you can choose whether to notify the customer. If you do not wish to send a notification, enable “Do Not Notify Customer”.

2. [Webstore] Customize Webstore Button Colors to Match Your Brand

With the latest enhancements, you can now customize the button colors for your webstore. This setting applies specifically to the ‘Check Out’, ‘Place Order’, and ‘Proceed to Redeem’ buttons, allowing you to match your store’s branding.

Example of Webstore Preview

3. [Xero Sync] Control Shipping Fees in Sales Invoice Sync for Xero Accounting

With the latest enhancements, we’ve enhanced the Xero Sync function to provide better control and a smoother workflow.

1. A new “Status” column has been added in Shipping Matching, allowing you to control whether to sync the order’s shipping fee to Xero.

2. A new “Preset” setting has been added, allowing you to control which order details are synced to Xero.

 

*Note: Shipping status for all channels and all Preset subjects statuses will be enabled by default.

Check out these new features in SiteGiant today, and stay tuned for more updates.

The post September & October 2025: New Features and Enhancement Updates appeared first on SiteGiant.

As we step into the beginning of 2026, let’s take a moment to recap the key feature enhancements released in November and December 2025. We’re excited to share the latest system improvements designed to elevate your overall eCommerce experience. These enhancements focus on streamlining your daily operations while creating a smoother, more seamless journey for your customers. 

Let’s take a closer look at the new features and improvements that closed out 2025 and set the stage for a stronger year ahead.

Flash Back: What's New in November & December 2025?

1. [Sales Channel] Unified Inventory & Order Management Across Multiple SiteGiant Webstores

As your business expands, managing inventory and orders across multiple stores can become complicated. To simplify this, we’re introducing the new SiteGiant ERP Store sales channel, which allows you to connect one ERP Store to another for centralized control of inventory and webstore orders across multiple SiteGiant webstores.

2. [Webstore] Enhance Webstore Order Return Efficiency

Handling returns and refunds is now easier with Webstore Order Return. Customers can submit return or refund requests directly from the Webstore Order Details page using the new “Return / Refund” button, available for orders marked as “Shipped” or “Ready to Pickup.” This simplifies post-purchase workflows and helps merchants manage return requests more efficiently.

From Customer Perspective

1. By clicking the “Return/Refund” button, customers can select the items and quantities they wish to return.

2. Customers will be prompted to choose a return reason and provide supporting evidence, including descriptions and images.

3. [Marketing Centre] Turn New Visitors into Paying Customers

Turn new sign-ups into first-time buyers with the Welcome Voucher. With the Welcome Voucher, you can offer an exclusive discount voucher to every new customer who registers in your store or to existing customers who have registered previously but have not yet made a purchase. The voucher can be redeemed on their first purchase, providing the perfect incentive to turn new sign-ups into buyers.

Feature Recap: Essential Feature Enhancements You Need to Check Out

November 2025

1. [Sales Channel] Unlock Faster Fulfillment with Lazada Multi-Warehouse

Inconsistent stock levels and manual fulfillment often lead to overselling, delays, and operational headaches. With Lazada Multi-Warehouse support, you can now connect your Lazada warehouses directly to your ERP and manage everything in one place. This creates more accurate stock synchronization, smoother order fulfillment, and better control across all Lazada regions.

2. [Order Fulfillment] Easily Combine Client Channel Orders for Fulfillment

Simplify your fulfillment workflow by combining multiple Client Channel orders into a single shipment. Processing multiple orders together under one fulfillment helps reduce handling time, minimize errors, and improve overall fulfillment efficiency.

3. [Inventory Forecasting] Smarter Restock Planning with More Accurate Recommendations

Inventory Forecasting has been enhanced with new filters and smarter calculations to help you plan restocks more accurately. These improvements reduce the risk of overstocking or stockouts by providing clearer, data-driven restock recommendations.

(i) You can now adjust how past sales are factored into calculations using the “Sales Factor” filter.

(ii) While the Recommended Qty column automatically suggests optimal restock quantities based on multiple calculation rules, the system will select the highest value as the final recommendation.

December 2025

1. [Order Processing] Experience Faster & Smoother Order Processing

In day-to-day operations, efficiency matters. Unnecessary steps and cluttered views can disrupt workflows and slow order processing.

(i) With the improved Order Date filter placement, it’s now easier to access and defaults to Last 5 Days. The selected order date range will be stored in your browser cookies, ensuring that the previous selection is retained upon each page load, except when a custom date range is selected.

(ii) A new “Show/Hide” count toggle has been added to the sidebar. By default, all counts will be displayed as usual. When the toggle is turned off, only the count for the currently selected tab will be shown. When turned on, counts for all tabs will be displayed again.

2. [Order] Easier & More Flexible Manual Order Creation

Manual order creation can be time-consuming when details are limited or require extra steps. To make the process faster and clearer, manual order creation has been enhanced with the following improvements.

(i) You can now choose a past date and time as the order date when creating an order manually. If you leave this field blank, the system will automatically set today as the order date.

(ii) Tax details will automatically appear for taxable products after you enter the customer’s billing and shipping addresses. The system will determine the tax based on the country selected in the addresses.

(iii) When selecting products, hovering over the product name will display the full product name or inventory item name — helping you quickly identify the correct item.

3. [Webstore] Build a Webstore That Strengthens Your Brand & Marketing

A strong visual experience helps capture attention and drive purchases. With these new Webstore enhancements, you can better control how your store looks and how deals stand out.

(i) A new “Full-Width Overlay” option is now available for your mobile menu, in addition to the existing dropdown style. Choose the style that best fits your webstore design.

(ii) Easily customize the colours of the Product Deal section on your Product Detail Page to make it stand out, attract more customers, and drive more orders.

(iii) New “Show Published Date on Blog” and “Show Social Media Share on Blog” settings are now available in Blog Post Settings, allowing you to choose whether to display or hide these elements based on your preference.

(iv) A new “Display Weight on Cart Page” setting has been added, allowing the total cart weight to be displayed on both the Cart Page and Landing Page. This provides customers with a clearer view of their cart’s weight.

4. [Fulfillment Center] More Flexible Item Type Group Picking Fee Calculation

Managing picking fees can be challenging when charges vary by quantity. To solve this, Item Type Group picking fee calculation has been enhanced to give you greater flexibility in charging. Three new columns—Initial Qty, Every Additional Qty, and Additional Fee have been added, allowing you to define picking fees more precisely based on quantity.

5. [Wave Shipment] Smarter Shipment Grouping by Warehouse

During fulfillment, managing shipments across multiple warehouses can slow down fulfillment operations. To make the process more efficient, a new Group by Warehouse option has been added to improve shipment grouping.

Kickstart the new year with a look back at these SiteGiant features, stay tuned for even more updates ahead!

The post Flashback November & December 2025: New Features and Enhancement Updates appeared first on SiteGiant.

The right tools make all the difference. Our July and August 2025 platform updates bring you powerful new features and practical enhancements to help transform the way you manage operations and connect with customers. Join us as we highlight how these improvements are built to elevate performance and drive lasting growth.

What's New in July & August 2025?

1. [Payment Method] Integrate with 2C2P to Let Customers Pay with Ease

Offering customers a smooth and secure checkout experience is key to building trust and driving conversions. We’re glad to inform you that SiteGiant webstore can now be integrated with the 2C2P payment gateway. This integration enables your customers to make payments seamlessly and securely, giving them more confidence to complete their purchases.

Let’s integrate with the new 2C2P payment gateway now!

2. [Marketing Centre] Attract New Customers with Exclusive Welcome Vouchers

Introducing you the Welcome Voucher — a powerful tool to attract new customers and turn them into loyal buyers. With this feature, you can issue a special voucher exclusively for first-time shoppers. You’ll also have full control over the voucher validity period after it’s claimed. (For example, you can set the voucher to expire 7 days from the customer’s claim date, creating a sense of urgency that drives faster conversions.)

*Remark:

i. Each customer is entitled to only ONE Welcome Voucher.

ii. Only customers who have never made a purchase before are eligible to claim the Welcome Voucher.

3. [WMS] Stop Overselling with Auto Inventory Hold

Still struggling with overselling? Oversold orders not only create unhappy customers but also add extra workload for your team. With Auto Inventory Hold, your stock is automatically reserved the moment an order is placed, helping you prevent overselling and keep operations running smoothly.

How Does Auto Inventory Hold Work? 

1. When the setting is enabled:

Any upcoming orders with “Open / Pending Process” status that would cause an item’s sellable stock to drop below zero will be automatically placed into “Inventory Hold” status. 

2. Orders in “Inventory Hold” status can be easily filtered in the All Orders listing and will also appear under On Hold > Inventory Hold in Order Processing.

Essential Feature Enhancements You Need to Check Out

July 2025

1. [SiteGiant POS] Accept Payments with ‘Payment Terminal’

Flexibility at checkout helps you serve different customer preferences with ease. To further enhance the in-store payment experience for your customers, SiteGiant POS now supports the “Payment Terminal” payment method.

*Remark:

i. Currently supports only the GHL Payment Terminal (model Nexgo N5)

ii. Not supported with Split Payment

iii. The payment terminal amount can be captured in the following pages and reports:

• POS Transaction page
• ERP Order Details page
• Printed Invoice
• POS Receipts
• Shift Summary Report
• Payment Report
• GTO Report

2. [SiteGiant POS] Reward Customers with Specific Voucher

We’re excited to announce that 2 new settings have been introduced in SiteGiant POS to give you more flexibility and control over your POS operations.

 

Here’s what’s new:

1. Specific voucher

You can now select Membership and Birthday Vouchers under specific voucher types to reward your customers

2. Default Card – Open Drawer

3. [Order Processing] Filter & Sort Shipments Through Ship By Date with Ease

Want a faster way to process your orders? Now you can filter and sort shipments through Ship By Date for smoother, more efficient order management. As part of the latest enhancement, the “Shipment Due” sorting has been improved to give you a clearer view of shipments based on their Ship By Date.

Example (Today: 24-07-2025)

Ship By Today: Orders with a Ship By Date of 24-07-2025 until 23:59:59

Ship By Tomorrow: Orders with a Ship By Date of 25-07-2025 until 23:59:59

Upcoming: Orders with a Ship By Date of 26-07-2025 or later

Take the guesswork out of shipment planning and stay ahead with timely order fulfillment!

4. [Order Processing] Improved Filter Structure with Package Count Visibility

Managing a high volume of orders requires clear visibility and flexible tools to stay in control. That’s why we’ve enhanced the Order Processing filters to give you clearer visibility and greater control over your orders.

What’s New?

1. New “Pin/Unpin” and “Expand/Collapse” Functions

i. Pin and Unpin You can now “Pin” the filter to lock the filter panel in place, or “Unpin” it to hide it and maximize viewing space.

Filter Result

ii. Expand and Collapse
You can now “Expand” or “Collapse” filter sections for a more organised layout.

Expand

Collapse

2. Updated Filter Flow
The filter sequence has been updated as follows:
Left Menu (1) > Platform (2) > Country (3) > Channel (4) > Stores (5) > Shipment Due (6) > Courier (7) > Priority Delivery (8) > Order Tab (9).

Note: Left Menu Counts (Cancel / On Hold / Pending / To Process / Pending Pickup) now show a total number of orders from all sources, including Marketplaces, Webstore & Others and Pickup.

3. Filter Count Logic
The number shown in a higher-level filter is the total count from its lower-level filters.
Note: Selecting or deselecting filters at lower levels will not affect the count shown at higher levels.

5. [Smart Fulfillment] Enhance Smart Fulfillment with Task Remarks

Clear communication during fulfillment is key to smooth operations and accurate order handling. Adding specific notes directly to tasks ensures your team stays aligned and avoids unnecessary mistakes. With the latest enhancements, you can now assign remarks to fulfillment tasks directly from the Smart Fulfillment Listing page. This update helps you achieve faster and more accurate fulfillment.

6. [SiteGiant ONE] UI Improvements for a Better Overview in Order Fulfillment Assistant

Several enhancements and UI improvements have been made to provide a clearer overview and smoother operation under Order Fulfillment Assistant in SiteGiant ONE:

1. Switch Scanning Mode
Able to choose scan by Shipping Label, Marketplace Order ID, or Order ID.

2. Visual Status Updates
(i) Scanned items will now be highlighted with a blue background.
(ii) Fully fulfilled items will display with a green background for clearer status visibility.

3. Manual Serial Number Entry
When the Insert Serial Number setting is enabled, users must manually press +Serial No. to add the serial number.

4. New iOS Compatibility Setting
A new setting “Remove leading zero from the scanned code” has been added to fix issues with extra leading zeros when scanning using an iOS camera.

5. Fulfillment Center
Packing Material and Add-on Services can now be deleted directly during the scanning process.

7. [WooCommerce] Easily Manage Product Description with “Use Custom Code in Description”

To prevent issues when syncing product descriptions with WooCommerce, we’ve added a new setting: Use Custom Code in Description. This gives you more control and ensures your product details appear exactly as expected.

How It Works:

1. If your description doesn’t contain scripts or styles — everything works as usual.
2. If it does contain scripts or styles — the new setting (Use Custom Code in Description) appears, and the description becomes non-editable.

Want to edit it anyway?

Simply disable the setting, update the description (scripts/styles will be removed).

*Note:

You can re-enable the setting later to restore the previous version with the custom code.

8. [Marketing Centre] Personalized Vouchers for Stronger Branding

Looking to make your vouchers stand out and strengthen your brand identity? You can now customize and preview voucher colors for both existing and new vouchers! Start enhancing your branding with a more personalized voucher under the Marketing Centre section!

9. [SiteGiant Wallet] Easily Purchase Additional Quota for Key Features

SiteGiant Wallet is a versatile virtual currency designed to enhance the merchant experience.
With the latest enhancement, you can now purchase additional quota for the following features under Setting > My Account (SiteGiant Wallet):

• Sales Channels
• Staff
• Warehouse
• Landing Page

10. [App] Drive Traffic to Specific Pages Using Popup Manager App

Have an important announcement to share? Want your visitors to notice the promotional campaign running in your store? The Popup Manager App is here to help. With the new “Add Link” feature, you can now easily direct customers to a specific page through your popup banner. Whether it’s a product page, a special promotion, or a sign-up form, your popup can become a direct gateway to higher engagement and conversions.

August 2025

1. [Inventory] Streamline Inventory Updates with Enhanced Stock Adjustment Export Report

Accurate stock management starts with having the right information at your fingertips. To support this, new details have been added to the Stock Adjustment Export Report, making it easier for you to review and adjust the required information with ease. This enhancement helps you save time and streamline your fulfillment workflow.

The report now includes the following fields:

• Company
• Unit CBM (cubic meter)
• Total CBM Change

2. [App] Stock Value Report Upgrade: Track Unit & Total CBM

Accurate inventory reporting is not just about quantities and values, understanding the physical space your stock takes up is equally important for efficient warehouse and shipment planning. SiteGiant Stock Value Report has been enhanced with two new columns in the exported report, giving you greater visibility into shipment and storage requirements:

• Unit CBM
• Total CBM

Ready to Elevate Your Business with SiteGiant?

With SiteGiant’s latest feature enhancements, running your online store has never been easier. From streamlining operations to creating a seamless shopping experience across multiple channels, we empower you to focus on what matters most, growing your business and delighting your customers.

Over 20,000 merchants already trust SiteGiant to manage their eCommerce journey. Now it’s your turn to unlock smarter tools, stronger integrations, and simplified selling — all in one powerful platform.

Take your store to the next level today with SiteGiant.

The post July & August 2025: New Features and Enhancement Updates appeared first on SiteGiant.

We’re excited to share the latest system enhancements rolled out in May and June 2025 — all designed to streamline your eCommerce operations and elevate the customer experience. With a focus on smoother workflows and improved usability, these updates are here to drive your business forward. Let’s take a closer look at the latest enhancements.

What’s New in May & June 2025?

1. [Inventory] Create Tasks to Repack Multiple Items Into a Single Product With Semi-Manufacturing
2. [Marketing Centre] Empower Your Members to Earn Extra Points with Points Campaign
3. [App] Gain Smart Product Insights with the AI Sales & Inventory Intelligence Dashboard

Feature Enhancement You Shouldn’t Miss

May 2025

1. [Fulfillment Center] Package Count and Fulfillment Status Now Displayed on the WMS Fulfillment Dashboard
2. [Wave Shipment] Introducing the New ‘Selective SKU Wave’ Wave Type and ‘Group by Courier Service’ Setting
3. [Picker Packer Performance Report] Effortlessly Monitor Your Pickers’ and Sorters’ task progress
4. [Order Fulfillment Assistant] New ‘Move to Pending Pickup Tab’ and ‘Print AWB’ Setting
5. [Order] New ‘Combine’ and ‘Uncombine’ Functions to Simplify Webstore & WooCommerce Order Handling
6. [Inventory] New ‘Export Stock Movement’ Feature Now Available
7. [Product Listing] New ‘Product Compliance’ Fields Added to TikTok listing
8. [Marketplace Pricing Management] Easily Set Product Price and Discount in Bulk
9. [Purchase Order] Choose Your Preferred Currency When Creating PO
10. [Shipping Profile] Let Customers Checkout Separately by Shipping Profile
11. [Membership Voucher] New ‘Yearly Recurring’ Vouchers to Keep Your Members Engaged
12. [Shopping App] Referral Program Now Supported

June 2025

1. [Order Processing] Easily Manage and Prioritize Your TikTok Next Day Delivery Orders
2. [Purchase Order] Printing barcodes for UOM iSKU is Now Supported
3. [Barcode Label] Bulk Printing for Barcode Labels is Now Supported
4. [SiteGiant POS] ‘Cancelled Sales’ Details Added to POS Shift Report
5. [SiteGiant POS] Add Cancellation Reason When Cancelling a Transaction
6. [Smart Salesman App] Enhanced Features for a Smoother Workflow

What’s New?

May & June 2025

1. [Inventory] Create Tasks to Repack Multiple Items Into a Single Product With Semi-Manufacturing

Semi-Manufacturing is a powerful new feature that lets you create tasks for repacking one or more source items into a new, sellable product – helping you boost sales and streamline inventory handling.

Example Use Case:
Let’s say you’re selling a Gift Hamper that includes a basket, biscuits, and a bottle of red wine, each sourced from different suppliers. With Semi Manufacturing, you can pick these individual items and repack them into a single, sellable Gift Hamper.

How It Works:
i. Once source items are Picked and Saved, stock is immediately deducted from both Stock On Hand and Sellable Stock.
ii. To revert picked quantity, enter a negative value (e.g. -1) in normal mode or Rack/Batch mode.
iii. Only the Repacked Quantity can be Stocked In as the new product.

2. [Marketing Centre] Empower Your Members to Earn Extra Points with Points Campaign

Make your special events even more rewarding! With the new Points Campaign feature, you can launch time-limited campaigns that allow customers to earn extra points during key occasions like member sales, VIP days, and other exclusive events. It’s a powerful way to boost engagement, drive repeat purchases, and make your loyal members feel truly valued.

3. [App] Gain Smart Product Insights with the AI Sales & Inventory Intelligence Dashboard

We’re thrilled to introduce our latest add-on app — AI Sales & Inventory Intelligence Dashboard! This powerful tool provides AI-driven insights based on real sales behavior, helping you identify your most potential, best-selling, underperforming products. Leverage these insights to make smarter, data-backed decisions and confidently optimize your sales strategy for better results!

Key Insights Include:

• Most Potential iSKU
• Top Grow iSKU
• Top Drop iSKU
• Top 10 Best Selling iSKU by Revenue
• Top 10 Best Selling iSKU by Unit Sold
• GMV Performance Breakdown
• Most Return/Refund iSKU

Feature Enhancement You Shouldn’t Miss

May 2025

1. [Fulfillment Center] Package Count and Fulfillment Status Now Displayed on the WMS Fulfillment Dashboard

You can now view the number of packages and their current fulfillment statuses directly from the WMS Fulfillment Dashboard — making it easier to monitor progress at a glance.

i. Pending Fulfill: Packages which have not been picked/sorted/packed (including Pending Process / Processed status, created Pick List, Printed)

ii. Picked Package: Packages which have been picked from Mode 1/3

iii. Sorted Package: Packages which have been sorted from Mode 1/2/3

iv. Packed Package: Packages which have been processed from ScanNPrint, Order Fulfillment Assistant or Carrier Manifest

2. [Wave Shipment] Introducing the New ‘Selective SKU Wave’ Type and ‘Group by Courier Service’ Setting

We’ve rolled out two powerful updates to enhance your wave shipment management — giving you greater control and boosting your picking efficiency.

i. New “Selective SKU Wave” Type

The new “Selective SKU Wave” is designed to improve picking efficiency, especially during campaigns and promotions. It allows you to generate and filter waves based on selected SKUs and required quantities.

*Note:

(i) To add a kit — add its individual items.
(ii) To add a Unit of Measure item (e.g., a box) — add base iSKU and quantity.

ii. New “Group by Courier Service” Setting

Now you can choose to generate either “Individual Courier Wave” or “Combined Courier Wave” by enabling the “Group by Courier Service” option.

• Individual Courier Wave: One wave will be created per courier.
• Combined Courier Wave: One wave includes multiple couriers.

3. [Picker Packer Performance Report] Effectively Monitor Your Pickers’ and Sorters’ Task Progress

We’ve launched the new “Picker Sorter Task Report” to help you easily monitor the task progress of your pickers and sorters based on the selected Pick List Date. This report helps you gain better visibility into daily operations and improve overall warehouse efficiency.

4. [Order Fulfillment Assistant] New ‘Move to Pending Pickup Tab’ and ‘Print AWB’ Setting

We’ve added two new settings to improve your order fulfillment process — giving you greater control and efficiency.

i. New “Move to Pending Pickup tab” Setting
This setting is applicable when the “Scan Item” and any of the “Shipping Status” settings are enabled. It allows orders to automatically move to the Pending Pickup tab in Order Processing – but only after the order or all items have been scanned. 
(Supported on Web version only, not available on SiteGiant ONE)

ii. New “Print” AWB Setting
With this setting enabled, you can instantly print shipping labels (AWB) after fulfilling your orders, streamlining your shipping process.

5. [Order] New ‘Combine’ and ‘Uncombine’ Functions to Streamline Webstore & WooCommerce Order Handling

We’ve added “Combine” and “Uncombine” functions to the Webstore & WooCommerce Order Details Page, making your order fulfillment more efficient and easier to manage.

Requirements for Combine / Uncombine:

• Orders must belong to the same ERP customer
• Orders must have the same shipping address
• Orders must not be pickup orders
• Order packages must have a fulfillment status of “Open”, and must not contain tracking number
• Order status must not be “Open”, “Cancelled”, or “Completed” status
• Only available for WooCommerce orders that have been retrieved into ERP customer account

6. [Inventory] New ‘Export Stock Movement’ Feature Now Available

Keep track of your inventory with ease — you can now export stock movement to Excel for better tracking and backup.

7. [Product Listing] New ‘Product Compliance’ Fields Added to TikTok listing

We’ve added support for “Product Compliance” fields in TikTok listing, helping you stay aligned with platform requirements more easily.

Remark:
i. Only applicable for certain categories of certain TikTok regions
ii. Supported file formats: JPG, JPEG, PNG and PDF only

8. [Marketplace Pricing Management] Easily Set Product Price and Discount in Bulk

We’ve introduced new “% UP” and “% OFF” settings, making it easier to apply bulk pricing adjustments quickly and efficiently.

i. For the Discounted Price, when you set “% OFF“, it will be calculated based on the Original Price.

ii. For TikTok, if you apply “% OFF” for Fixed Price Discount at the Product Level, it will be calculated based on the Discounted Price.

9. [Purchase Order] Choose Your Preferred Currency When Creating a PO

You can now select your preferred currency when creating a Purchase Order (PO), giving you greater flexibility in managing international suppliers.

Staff Account Permission Requirement:

To change the currency in a Purchase Order, the staff account must have at least “View” permission for the “Currency” setting. Even if the account has full permission for Purchase Order, the currency field will remain non-editable without this permission.

10. [Shipping Profile] Let Customers Check Out Separately by Shipping Profile

Great news! A new “Split Checkout by Shipping Profile” setting is now available under Shipping Profile, allowing customers to check out separately based on their assigned shipping profiles.

i. Once enabled, customers will not be able to complete a single checkout if their cart contains items from different shipping profiles. The “Check Out” button will be disabled under the “All” category.

ii. Customers must check out separately based on the assigned shipping profile.

Remark: This feature currently applies to Webstore checkout only.

11. [Membership Voucher] New ‘Yearly Recurring’ Vouchers to Keep Your Members Engaged

We’ve introduced a new Yearly Recurring auto-generate mode under Membership Tier Vouchers, enabling vouchers to automatically regenerate every year — helping you maintain member engagement and reward loyalty effortlessly.

12. [Shopping App] Referral Program Now Supported

We’re excited to announce that the Referral Program is now supported in the Shopping App. A Referral Code field has been added to the Sign-Up page, allowing new users to enter a referral code during registration.

Additionally, members can now retrieve their own referral code directly from the Shopping App and share it with friends to earn rewards.

June 2025

1. [Order Processing] Easily Manage and Prioritize Your TikTok Next Day Delivery Orders

You can now filter TikTok NDD (Next Day Delivery) orders by “Priority Delivery”, helping you streamline your workflow and ensure timely fulfillment.

2. [Purchase Order] Barcode Printing for UOM iSKU Now Supported

You can now print barcodes for UOM iSKU directly from the Purchase Order page — making inventory management and labeling more efficient.

3. [Barcode Label] Bulk Printing for Barcode Labels Now Supported

Bulk barcode label printing is now supported to simplify your workflow and boost efficiency.

i. Click “Sample Template” to download the Excel template and fill in the details.

Note: If your ERP plan is not entitled the Serial Number feature, leave the Serial Number column blank. Do not remove column, as doing so will result in an error during the upload process.

ii. After completing the Excel file, click “Upload” and then “Print” to proceed with bulk barcode label printing.

4. [SiteGiant POS] ‘Cancelled Sales’ details added to POS Shift Report

“Cancelled Sales” details are now included in the POS Shift Report, giving you full visibility into every transaction for more accurate sales tracking.

5. [SiteGiant POS] Add Cancellation Reason When Cancelling a Transaction

SiteGiant POS App now displays a pop-up box prompting users to enter a cancellation reason when cancelling a transaction. This helps merchants better trace and understand the reasons behind cancelled transactions.

The entered reason will be reflected in both the POS Transaction and ERP Order Details Page. (only applicable for POS orders)

i. POS Transaction

ii. ERP Order Details

6. [Smart Salesman App] Enhanced Features for a Smoother Workflow

We’ve rolled out several new enhancements to the Smart Salesman App, making customer and sales management more seamless than ever.

i. Support for creating new customer account

You can now create customer accounts directly in the Smart Salesman App, making it easier to manage customer information on the go.

ii. Support for downloading order Invoice in PDF

Easily download order invoices in PDF format from the Smart Salesman App, giving you instant access when customers inquire about them.

iii. Supports Client Channel at Checkout

You can now place orders in the Smart Salesman App by selecting either the webstore or a client channel during checkout.

iv. New “Monthly Sales” and “Monthly Orders” in the Dashboard

The Smart Salesman App dashboard now includes “Monthly Sales” and “Monthly Orders”. The figures displayed will only show the order commissions that belong to the respective user.

Check out these new features in SiteGiant today, and stay tuned for more updates.

The post May & June 2025: New Features and Enhancement Updates appeared first on SiteGiant.

We’re thrilled to introduce the latest system updates launched in March and April 2025, thoughtfully built to enhance your eCommerce operations and improve customer experience. From workflow optimization to user-focused enhancements, these improvements are here to support your continued growth. Let’s explore what’s new.

What’s New in March 2025?

1. [Promotion] Drive Sales with Cart Discount
2. [SiteGiant POS] Easily Track Payment Method Totals with the New Payment Report

Feature Enhancement You Shouldn’t Miss

March 2025

1. [Order Processing] New ‘Shipped’ Status Now Available for Webstore Orders
2. [Smart Fulfillment] Support Shippit Singapore Orders
3. [Smart Fulfillment] New ‘Scan Batch’ Setting Now Available
4. [Smart Fulfillment] Prefix Setting Now Includes ‘Courier’ and ‘Wave’ Formats
5. [Product Listing] Multi-Country Pricing Now Supported on Zalora Global
6. [Analytics] Real-Time ‘Today’ Filter & Smarter Currency Conversion now available in Sales Analysis Report
7. [SiteGiant POS] Enable Split Payments with Multiple Payment Methods
8. [SiteGiant POS] Introducing the New ‘POS User Role & Permission’ Setting
9. [SiteGiant POS] Streamline In-Store Pickups with QR Code Scanning
10. [Shopping App] Personalize Your Customers’ Membership Cards Your way
11. [Shopping App] Sign In with Apple Account in Shopping App

April 2025

1. [Order Processing] New ‘Shipment Due’ Filter for Better Shipment Management
2. [Inventory] Stock Sync Percentage & Virtual Stock Function Now Available
3. [Inventory] Selected Item and Search Results (All Tabs) filters Now Available
4. [Inventory] Item Import Now Supports Rack Stock Migration
5. [SiteGiant ONE] Product Info Now Visible Directly on the Order Listing screen
6. [Accounting Sync] 168 Live orders Now Supported in SQL Accounting Sync

What’s New in March 2025?

1. [Promotion] Drive Sales with Cart Discount

Introducing Cart Discount – a powerful tool to increase sales and reward your customers! Now, you can set discounts based on the total amount spent or the number of items purchased in a single order. Start using Cart Discounts today to maximize customer engagement and drive revenue growth!

From Customer View

2. [SiteGiant POS] Easily Track Payment Method Totals with the New Payment Report

We’ve introduced the new Payment Report feature in SiteGiant POS, allowing you to easily track the number of transactions and total amount collected for each payment method within your selected date range—giving you better visibility and control over your in-store sales performance.

Feature Enhancement You Shouldn’t Miss

March 2025

1. [Order Processing] New ‘Shipped’ Status Now Available for Webstore Orders

i. A new “Shipped” order status has been added for Webstore and Other orders in Order Processing. Orders will automatically update to “Shipped” when moved to the “Shipped” tab.

ii. On the Order Details page, you can click “Mark As Shipped” to update the order status to “Shipped” once your Webstore order reaches the “Processed” status.

Your Webstore order status will follow this sequence:
Open > Pending Process > Processed > Shipped / Completed > Completed.

iii. Your customer can now view Shipped Orders in the Webstore and Shopping App under the Customer’s My Order page.

2. [Smart Fulfillment] Support Shippit Singapore orders

You can now process Shippit Singapore orders using Smart Fulfillment! Easily manage these orders by filtering them by courier company for streamlined processing.

3. [Smart Fulfillment] New ‘Scan Batch’ Setting Now Available

The newly added “Scan Batch” option allows you to scan batch after scanning the rack during the picking process in the Smart Fulfillment app.

Note: You must enable “Scan Rack” to access the Scan Batch option.

4. [Smart Fulfillment] Prefix Setting Now Includes ‘Courier’ and ‘Wave’ Formats

The Prefix setting now includes {courier} and {wave} formats.

i. {courier} 
Suitable to use if Wave Template has enabled Group by Courier Service. First courier name will be used if there are mixed couriers within the wave or multiple waves.

ii. {wave} 
Only applicable for Pick List created from Wave Shipment.

5. [Product Listing] Multi-Country Pricing Now Supported on Zalora Global

With the latest enhancements, you can now set multi-country pricing for your Zalora Global listing, providing greater flexibility in managing international pricing.

6. [Analytics] Real-Time ‘Today’ Filter & Smarter Currency Conversion Now Available in Sales Analysis Report

Here are the latest enhancements for Sales Analytics Report.

i. Sales data will now be automatically converted when changing the default store currency.

ii. Orders marked as “Pending Process” will now be reflected in the report.

iii. Orders with the statuses “Cancelled”, “Returned”, “Lost” or “Damaged” and payments marked as “Refunded” will no longer be included in the report.

iv. A new “Today” filter has been added for real-time insights.

7. [SiteGiant POS] Enable Split Payments with Multiple Payment Methods

We’re excited to announce that the split payment feature is now available in SiteGiant POS! This feature allows customers to split their total payment using multiple payment methods.

How it works in the SiteGiant POS App
Once enabled, you will see the split payment option on the POS Checkout Page.

Note:

i. You can split payments into a maximum of 5 transactions (repeated payment methods are allowed).
ii. Each payment must not exceed the order amount or the remaining balance.
iii. The first payment cannot be equal to the total order amount.
iv. The remaining balance must be settled in the fifth payment.
v. You may click “Back” to return to the checkout page and process a refund for any payments made up to that point.
vi. On-hold payments are not allowed — full payment must be completed on the spot.

8. [SiteGiant POS] Introducing the New ‘POS User Role & Permission’ Setting

We’ve introduced a new “Role Set” setting for SiteGiant POS, designed to simplify the management of user-specific access to various POS functions.

Note: All existing users will initially have “Full Permission” assigned to their Role.

9. [SiteGiant POS] Streamline In-Store Pickups with QR Code Scanning

When a customer places an order from the Webstore and selects pickup from store, you can now scan the Pickup QR code using SiteGiant POS and mark the order as Completed, streamlining the pickup process. Below are the steps to perform this action:

i. Log in to SiteGiant POS App > More Action > Pickup from Store.

ii. You can either scan or enter the Pickup QR Code, and enter the Order ID to verify the pickup.

iii. After verification, you can mark the order as “Completed”.

10. [Shopping App] Personalize Your Customers’ Membership Cards Your way

You can now choose to show or hide membership tier details and font color on your customer’s membership cards, giving you greater control over the look and feel.

Note: This setting applies to Webstore, Shopping App & Membership App and  SiteGiant POS.

11. [Shopping App] Sign In with Apple Account in Shopping App

Make it even easier for iPhone users to access your store — they can now sign in seamlessly using their Apple account, enhancing their shopping experience.

Remarks:
i. This feature is only available on iPhone.
i. If the email already exists, the login page will prompt the user to enter their password.
ii. If the email does not exist, the user will be directed to the account registration page.

April 2025

1. [Order Processing] New ‘Shipment Due’ Filter for Better Shipment Management

We’ve introduced a new Shipment Due filter in Order Processing, enabling you to prioritize urgent orders and manage shipments more efficiently.

The Shipment Due filter is available in the following sections:

i. Order Processing status, under the All Orders, Cancel, On Hold, Pending, To Process, Pending Pickup, and Shipped tabs.

ii. The Wave Shipment section, under the All Orders, Unassigned, and Assigned tabs.

Note:

i. “Overdue”, “Ship By Today” and “Beyond 24 Hours” apply to marketplaces orders with a Ship By Date, including Shopee, Lazada, Tiktok, Lazada Choice (JIT Fulfilled By Seller), Qoo10 SG, Momo, and Momo+.

ii. Orders without a Ship By Date will be categorized under “Unknown Date”.

2. [Inventory] Stock Sync Percentage & Virtual Stock Function Now Available

Enhance your inventory management with the new Stock Sync Percentage & Virtual Stock functions — giving you greater flexibility when syncing stock across multiple sales channels.

i. Stock Sync Percentage

This feature allows you to allocate a specific percentage of your available stock to each marketplace.​ Stock will be synced accordingly to each platform based on the set percentages.

Example
Total sellable stock: 100 units
Stock distribution:
Shopee: 70% → 70 units
Lazada: 30% → 30 units

ii. Virtual Stock
An additional stock quantity assigned to a marketplace on top of the actual sellable stock.

Example
Actual sellable stock: 100
Virtual stock set for marketplace: 20
Synced stock to sales channel: 120 units

Important Note:
Changes to the stock percentage allocation will not be reflected immediately on the marketplace. To apply the updated distribution, you must manually trigger the “Tally Inventory” button under All Inventory Items > Item Name > Associated Products > Tally All Channels Inventory.

3. [Inventory] Selected Item and Search Results (All Tabs) filters Now Available

Easily filter which inventory items you need with the newly added Selected Items and Search Results (All Tabs) filters in the Inventory Batch Edit tool. These enhancements make it easier to export specific inventory items — saving you valuable time and improving overall efficiency.

i. Selected Items
Filter the inventory by selecting the desired item(s).

ii. Search Results (All Tabs)
Filter the inventory by Item Name, Parent iSKU, iSKU or UPC.

4. [Inventory] Item Import Now Supports Rack Stock Migration

You can now migrate rack stock during Item Warehouse / Rack Assignment by specifying both the “old_rack” and “new_rack” fields.

Example:
– Rack A-1: 50 stock, Rack B-1: 9 stock
– I wish to migrate Rack B-1 to Rack A-1, so I fill in B-1 in old-rack and A-1 in new_rack.
– Once imported, Rack A-1 will have 59 stocks.

*Note: both “old_rack” and “new_rack” fields must be filled in for the migration.

5. [SiteGiant ONE] Product Info Now Visible Directly on the Order Listing screen

Managing orders just got easier. We’ve enhanced the Order Listing screen to display product information directly, streamlining your workflow and improving overall efficiency.

6. [Accounting Sync] 168 Live orders Now Supported in SQL Accounting Sync

You can now sync 168 Live orders from the ERP system into SQL Accounting, streamlining your accounting workflow.

Check out these new features in SiteGiant today, and stay tuned for more updates.

The post March & April 2025: New Features and Enhancement Updates appeared first on SiteGiant.

We’re delighted to share a series of powerful new features and enhancements updates to our platform, rolled out in January and February 2025. Explore these significant updates in depth as we demonstrate how they can transform your business operations and deepen customer engagement. Join us for an insightful overview and see how these advancements are tailored to elevate your success.

What’s New in January 2025?

1. [Sales Channel] Grow Your Business with Zalora Philippines
2. [Sales Channel] Expand Your Business with FairPrice Singapore
3. [AI Business Analyst] Enhance Customer Support and Elevate Analytics Reporting
4. [Overcharged Shipping Fee Claim] Streamline the Process of Tracking and Claiming Overcharged Fees

Essential Feature Enhancements You Need to Check Out

January 2025

1. [Marketplace Order Return Management] New “Received Quantity” Feature
2. [Marketplace Pricing Management] Now Supports Shopee (Taiwan & Philippines), Lazada Philippines and TikTok Philippines
3. [Landing Page] Boost Purchases with Add-on Product
4. [Webstore] Simplify Login with Facebook and Google
5. [Fulfillment Center] Introducing 4 New Fee Types
6. [POS] Streamline Checkout by Displaying Store Credit and Enabling Auto Receipt Printing
7. [Xero] New “Sync Customer Info” Setting

February 2025

1. [168 Live] Enhance Product and Inventory Management Features
2. [Gift with Purchase] Now Supports Unicart & Zalora
3. [Webstore] Enhance Customer Browsing Experience with New “Extra Button” Setting
4. [Order Processing] New Insurance Option for Ninja Van Shipments for Webstore Orders
5. [POS] Streamline Operations with New Dashboard Builder

What’s New in January 2025?

1. [Sales Channel] Grow Your Business with Zalora Philippines

We’re excited to announce the launch of our new sales channel—Zalora Philippines! By connecting with Zalora Philippines, you can significantly increase your brand visibility and sales. Grab this opportunity to expand your eCommerce business and strengthen your brand’s presence in the Philippines.

Integration support includes:

• Product Sync 
• Bulk Inventory Linking 
• Bulk Copy Listing 
• Order Sync 
• Order Processing
• Analytics

2. [Sales Channel] Expand Your Business with FairPrice Singapore

We are thrilled to introduce another powerful sales channel based in Singapore—FairPrice, which has been launched as a new channel for business growth. This presents an excellent opportunity to tap into a well-established market, enhancing your reach and increasing sales in Singapore.

Integration support includes:

• Product Sync Back
• Edit Information (related to offer)
• Inventory Linking
• Edit Parent iSKU Price
• Order Sync
• Analytics

3. [AI Business Analyst] Enhance Customer Support and Elevate Analytics Reporting

Introducing AI Business Analyst – an intelligent, AI-driven solution designed to enhance your customer support and analytics reporting. With this app, you can swiftly resolve customer queries while also gaining valuable insights through comprehensive analytics reporting. 

There are some example questions to help you engage with the AI chat as shown below. Additionally, you can easily access details about system orders, items, channels, and customer data in the right section of the interface.

What are you waiting for? Leverage the power of AI Business Analysts to analyze data and generate detailed insights, empowering you to make informed decisions and enhance your operational efficiency.

4. [Overcharged Shipping Fee Claim] Streamline Process of Tracking and Claiming Overcharged Fees

Introducing Overcharged Shipping Fee Claim, a powerful feature designed to help you easily monitor Shopee shipping fee discrepancies, ensuring accuracy and efficiency while saving you valuable time. With this app, you can effortlessly track discrepancies, submit accurate claims, and seamlessly export the required files for submission.

However, to use the Overcharge Shipping Fee Claim, you must also enable the Payment Reconciliation data sync. Next, select the orders for which you want to process and proceed with the Overcharged Shipping Fee Claim. Lastly, from the SiteGiant One App, you can fill in all the required information and submit it.

Essential Feature Enhancements You Need to Check Out

January 2025

1. [Marketplace Order Return Management] New “Received Quantity” Feature

We’ve rolled out the new “Received Quantity” feature under Marketplace Order Return Management, enabling you to effortlessly record the quantity received from a returned parcel before performing stock-in.

Here’s how you can perform this action:

• Update the Received Quantity.
• Tick the “Return parcel has been received” box.
• Enter the Restore Quantity to proceed with stock in.

2. [Marketplace Pricing Management] Now Supports Shopee (Taiwan & Philippines), Lazada Philippines and TikTok Philippines

We’re excited to share that Marketplace Pricing Management now supports Shopee (Taiwan & Philippines), Lazada Philippines, and TikTok Philippines!

This enhancement enables you to seamlessly manage and optimize your pricing strategies across these marketplaces, broadening your market reach and improving competitive positioning.

3. [Landing Page] Boost Purchases with Add-on Product

The “Add-on Products” feature is designed to enhance the shopping experience by offering customers the opportunity to discover and add complementary items directly to their cart during the purchase of a main product through Landing Pages. This not only simplifies the buying process but also increases average order value and customer satisfaction.

4. [Webstore] Simplify Login with Facebook and Google

Customers can now effortlessly log in using their Facebook or Google accounts on our Webstore. We’ve added a new page under “My Account > Linked Account” where customers can link their Webstore accounts with Facebook and Google. This integration simplifies the login process, making it faster and more convenient for users to access their accounts. 

5. [Fulfillment Center] Introducing 4 New Fee Types

We’ve introduced 4 new fee types to enhance how you manage fee charges at the fulfillment center.

Let’s explore them:

a. Receiving Fee

Charged for items that complete the Stock-In process via Purchase Order, configurable for each Item Type Group.

b. Unpacking Fee

A flat-rate fee is applied to every return order received.

c. Item Receive Fee & Item Restore Fee

Applied to actions involved in receiving and restoring items, configurable for each Item Type Group.

6. [POS] Streamline Checkout by Displaying Store Credit and Enabling Auto Receipt Printing

(i) The enhancement to the checkout process now includes a new feature where the customer’s store credit balance will be displayed within the “Edit Store Credit” dialog. This update allows both customers and staff to view and manage store credits more efficiently during the checkout phase, ensuring a smoother transaction process.

(ii) A new “Automatic Receipt Printing” setting now allows you to print a receipt automatically after checkout. Ensuring that receipts are promptly provided to customers, reducing wait times and improving the overall efficiency of transaction handling.

7. [Xero] New “Sync Customer Info” Setting

As part of our feature enhancement, we have introduced a new setting called “Sync Customer Info” under Xero. This addition allows for the seamless synchronization of customer data between SiteGiant and Xero. When this setting is activated, any updates to customer information in our system will sync automatically with Xero, keeping details consistent and up-to-date on both platforms.

There are 2 ways to sync customers, based on:

• Customer Matching
• Order Billing Information

February 2025

1. [168 Live] Enhance Product and Inventory Management Features

a. Product Listing Enhancement

SiteGiant now supports the syncing of 168 Live products back to the platform. Currently, the feature supports “Sync Back All Products.” The Product Detail Page has been updated to allow only updates for tags and inventory linking.

b. Advanced Bulk Inventory Linking & Multi-Channel Inventory Tally

It now supports bulk inventory linking and tallies inventory across all sales channels to ensure accurate stock levels.

2. [Gift with Purchase] Now Supports Unicart & Zalora

The Gift With Purchase (GWP) feature has been expanded to include support for both Unicart and Zalora platforms, significantly enhancing your suite of promotional tools. This update broadens the scope of your marketing campaigns, enabling more strategic and effective promotions across a wider array of e-commerce platforms.

3. [Webstore] Enhance Customer Browsing Experience with New “Extra Button” Setting

Enhance your customers’ browsing experience with the “Extra Button” setting for product blocks. This new setting allows you to choose between a “See All” or “Show More” button to be displayed at the bottom of product blocks. 

By implementing this feature, you can provide a more tailored and seamless navigation experience, encouraging customers to explore your full range of products with ease.

4. [Order Processing] New Insurance Option for Ninja Van Shipments on Webstore Orders

With our latest feature enhancement, webstore orders that are shipped using Ninja Van can now include an insurance value option. This added layer of security ensures that your shipments are not only efficiently handled but also protected against loss or damage.

5. [POS] Streamline Operations Flow with New Dashboard Builder

We’ve introduced a new Dashboard Builder in SiteGiant POS, designed as a convenient shortcut for customizing the SiteGiant POS dashboard to streamline operations flow. This tool enables you to effortlessly rearrange the sequence of the main menu on the left and preview the adjustments on the right, ensuring that the layout is optimized for both tablet and mobile views.

SiteGiant provides many more features that can help to manage and 3X speed up your entire business operation.

Interested to know more?

The post January & February 2025: New Features and Enhancement Updates appeared first on SiteGiant.